Mac OS X Support Essentials

Mac OS X Support Essentials
PDF | English | 593 Pages | 14 MB

The only Apple-certified book on supporting Mac OS X 10.5 Leopard, this comprehensive reference takes support technicians and Mac aficionados deep inside the new operating system, covering everything from installation to networking technologies, and more. Following the learning objectives of the Apple Certified Support Professional exam, the lessons in this self-paced volume serve as a perfect guide for Apple’s own training class and a first-rate primer for computer support personnel who need to troubleshoot and optimize Mac OS X as part of their jobs. Lesson-review quizzes reinforce the knowledge gained along the way.

Getting Started
This manual is based on the same criteria used for Apple’s official training course, Mac OS X Support Essentials v10.5, an in-depth exploration of troubleshooting on Mac OS X.
It serves as a self-paced tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems.
The primary goal is to prepare help desk specialists, technical coordinators, service technicians, system administrators, and others who support Macintosh users to knowledgeably address customer concerns and questions.
This includes the ability to return a Mac OS X computer to normal operation using the proper utilities, resources, and troubleshooting techniques.
Whether you are an experienced system administrator or just want to dig deeper into Mac OS X 10.5, you’ll learn in-depth technical information and procedures used by Apple-certified technicians to install, configure, maintain, and diagnose Macintosh computers running Mac OS X.

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